Cancel in one click. No email, no phone call.

Every plan starts with 7 days free and 1.000 credits. A card is required to start it, and nothing is charged on day one.

We email you before the trial ends. Cancel any time before day 8 under Settings, Billing and you are never charged.

One click under Settings, Billing. It takes effect at the end of the period you already paid for, so you keep what you bought until it runs out. We do not ask why, and there is no cancellation fee.

Nothing is charged after you cancel. Any credits already in your balance stay usable until the period ends.

Your first charge: if you did not mean to be billed and you tell us within 7 days, you get it back in full. No argument and no conditions.

Later charges: we refund unused subscription time when something on our side went wrong, and we say so plainly when we think it did not. Ask, and we will tell you either way.

Credits: a refund takes back the credits that payment bought. Credits you already spent on finished videos are not refundable, because the work was done and the machines were paid.

Top-ups: refundable in full while unspent, and partially while partly spent.

Reply to any Cutroom email, or write to support@cutroomai.com. Refunds go back to the card you paid with, and take five to ten days to appear depending on your bank.

If you are thinking about disputing a charge with your bank, email us first. We will almost always sort it out the same day, and a dispute takes weeks either way.

We refuse a refund in one case: an account that generated a large volume of finished exports and then asked for the money back. The renders cost us real money at the moment they were made, and they cannot be returned.